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Return Policy

Customer of may return NEW & UNOPENED item (see: acceptable return condition.) in within 30 days from the purchase date. Item has to be shipped back insured and using traceable shipping method. Returned packing has to have enough padding and cushion to prevent damage on the shipping back. Package must be re-package as it was delivered to you. Our shipping address is: Return
10433 National Blvd Ste 1A
Los Angeles, CA 90034

Shipping and handling fee is not refundable. Customer should expect to receive the refund within 3-5 business days from the day we receive the return item. In most cases customer may receive their refund earlier.

Acceptable item condition for return or exchange:
  • New and unused.
  • Still in original manufacturer packaging.
  • No missing parts.
  • No visible damage on product and box.
  • Product is still in sellable condition.

We don't accept returns for:
  • Used items
  • Grocery items
  • Item without original manufacturer box.
  • Gift (gift recipient can only do exchange.)

For All Free Ground Shipping Returned Items
Please note that if you return or refuse a free shipping item there will be a 18% Restocking fee applied when providing you with a refund.

For all electronic merchandise
Please note that once an appliance has been used whether it may be an Electric water dispenser or Rice Cooker, we can not accept the item back. has a strict policy to sell only new merchandise.

If you need assistance with the operation of any Zojirushi product, we suggest that you contact Zojirushi directly at 800-733-6270 and their customer service associate will be glad to assist you.

We always inspect our product carefully prior to shipping. However, in a rare condition, by any chance customer received damaged item due to mishandling by shipping carrier or any possible error then we will be glad to send you replacements. In this case will pay we for all the shipping and handling fee required.

Important Return and Exchange Process Guidelines:
Customer will need to obtain RMA number for any return or exchange process. You can request RMA number via online or call our customer service at 1(888) 385-5044

Important: can ONLY accept return with RMA number (Return Merchandise Authorization). *Please see return guide step-by-step.

If you still have question about return/exchange then you are welcome to contact us via:
Phone: 1(888) 385-5044

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